If you’re like most consumers shopping for home service providers (like replacement window and door companies, for example), you’ve probably visited the website Yelp. With an average of 145 million visitors every month, Yelp is one of the most popular review sites on the internet, offering customer reviews and ratings you can use to help you decide which companies will get your business. As of the end of 2016, the total number of reviews on Yelp topped 115 million!
Before sites like Yelp came along, consumers had to just ask around to friends and family members for referrals. Now, you can read reviews from complete strangers who have firsthand experience with the companies you are researching. We’ve found that many of our replacement window customers still rely heavily on referrals from people they know, but they also use sources like Yelp to confirm that others have had the same type of experience with the companies.
If you’re not familiar with Yelp, it’s a website on which reviewers can offer a rating from one to five stars, and also submit a review of the service they received from a company. On Yelp, a five-star rating is the best you can receive.
Recently, Custom Exchange’s Yelp profile topped 100 five star ratings! As far as we can tell, only one other replacement window company in the Pleasanton area can make this claim! We’ve also received many glowing reviews from customers recounting the positive experiences they’ve had working with the team at Custom Exchange.
Here are just a few of the things our past customers have said about Custom Exchange on Yelp:
I’m so happy with my new Simonton windows and the professionalism of everyone at Custom Exchange.” — Linda J., Walnut Creek
This is a great company all around. Great products and a great team. The installers were very quick and professional.” — Gary G., San Lorenzo
…simply put, the prices are reasonable, there’s no hassle/no stress during the consultation process. The installation was just flawless. The windows are amazing.” — Nick F., San Ramon
According to statistics put out by Yelp, only 46% of the ratings given on the site are five star reviews. But out of all of the ratings given to Custom Exchange, more than 96% of them are five-star reviews! Also according to Yelp, a customer is five times more likely to leave a five-star review if they had a good customer service experience with the company. Since Custom Exchange has always prioritized customer service in our business, this statistic may explain why such a high percentage of our reviewers give us five stars.
Have you had an excellent experience purchasing replacement windows and doors from Custom Exchange? We’d love for you to add your review to our Yelp profile. You can do that by clicking here. If you’re still shopping for a replacement window company in Pleasanton, check out some of our other reviews on Yelp to get a sense of the kind of customer service you will receive from Custom Exchange. If you’re ready to get a free estimate from us, contact us today to get the process started!