Purchasing quality window and door products is important, but remember to also consider the window installation when you’re choosing a replacement window company. Professional installation is the cornerstone of any home improvement project, and window replacement is no different. Improper installation can void the window manufacturer’s warranty and can also keep you from enjoying the energy-saving benefits associated with new windows.
When replacing old windows or doors, many people focus primarily on the product itself and forget to ask questions about the installation. There are couple reasons for that:
First, it’s common for replacement window companies to talk a lot about the products they sell and avoid discussing the installation. Unfortunately, many sales representatives are great at presenting products, but they lack real knowledge and experience regarding the actual installation. They may have only a basic knowledge and understanding of the installation process that they obtained from a two- or three-hour training session in the office, and they won’t be able to answer your questions or explain the process in detail.
Secondly, many salespeople simply don’t want you to be educated about the installation of their windows. As some companies sell the product but then outsource the window and door installation to others, they may not even know who will be doing the actual installation. That makes it hard to know what kind of installation practices the installers will have. Will they treat your home in a clean and respectful manner? Are the installers responsible for making sure the job is done well and to your satisfaction? After all, it’s not really their job and you’re not really their customer.
At Custom Exchange, we make sure you know as much as possible about everything we will do in your home. We take the time to educate you regarding the options of installation, the materials involved, and the timing of the whole project. You will get a lot more from our presentation than just a price. And if you have any questions, a Custom Exchange team member can answer them.
The installation teams we use to install the windows we sell are highly trained, both in the installation work they do and in customer service. They will treat your home with respect and clean up after themselves before they leave. All that’s left for your to do is enjoy your new windows!
[The Custom Exchange installation] team completed the job within the predicted time, were professional, efficient and cleaned up well. They patiently answered my questions while focusing on the job. They did not stop moving from arrival to finish.”
-Ian G., San Carlos
The crew clearly knew what they were doing — it turned out they had worked with Michal for many years. They were also careful around items in the house and did a great job at cleanup. I really had the feeling throughout that we picked the right company.”
-Jay S., Livermore