It’s been a while since we’ve posted about a customer review, but when we came across this Yelp review by Ani N. in Oakland, we knew we had to share it on our blog.
According to Ani’s review, we were one of eight companies she contacted when shopping for replacement windows. She says that she
…chose to work with [Owner] Michal and Custom Exchange after working through multiple estimates. Other providers were way too focused on showmanship and salesmanship, which created a lot of distrust. From the first call, through the estimate/measuring and projection of time to complete, Michal was extremely genuine, transparent with pricing, forthcoming about delivery and installation.”
We are so happy to read that Ani found us to be genuine, transparent, and forthcoming! We know there are home improvement companies out there that will say just about anything to get a signed contract, so we do our best to set ourselves apart from them by being completely honest with potential customers. We don’t try to hide anything and we don’t make promises we know we can’t keep. We stick to our quotes and our timelines. Of course, there are sometimes circumstances beyond our control that affect timelines (such as COVID), but when those happen, we clearly communicate any changes.
In her review, Ani also complimented our installation team, calling them “…friendly, extremely efficient,” and commented how it only took our crew two days to install all 21 replacement windows in her Oakland home.
At Custom Exchange, our window installers can install a house full of windows in one to two days—a project that would take other companies three to four days. This is because our crews are made up of professional window installers, not subcontractors or day laborers. They have been highly trained and know the best methods for installing the specific types of replacement windows we sell. They work in an efficient manner and put in a full day’s work so your project doesn’t drag on. In addition, they clean up after themselves before they leave, so all you’re left to do is enjoy your new, energy-efficient windows!
Ani concludes her Yelp review by saying,
So glad I chose to work with Michal, highly recommended over pretty much any other provider (and I looked at 8 different ones for various brands).”
We are always grateful when our customers take the time to leave us a review—whether it’s on Yelp, Facebook, Google, or any other platform that homeowners use to research replacement window companies in the Bay Area. We can talk all we want on our own website about the replacement windows we sell and the customer service we provide, but homeowners tend to be more influenced by the experience of past customers like Ani.
If you are someone we’ve worked with in the past, we would love it if you’d leave us a review. If you’ve done your research and are ready to meet with someone from Custom Exchange to get an estimate on new windows for your home, give us a call or contact us through our website.